Shipping Policy
At ROSHCARE, we are committed to delivering your orders quickly, safely, and reliably.
Order Confirmation
Once you place an order, you will immediately receive an order confirmation email containing your purchase details. Our team then prioritizes processing and dispatching your order as swiftly as possible.
Order Processing & Dispatch
All items are shipped directly from our warehouse.
Orders are usually dispatched within 48 hours on business days.
In case an item is out of stock, our team will inform you promptly via phone call or SMS, along with the earliest possible dispatch date.
Shipping Coverage
We deliver across Pakistan through trusted e-commerce distribution partners.
Nationwide deliveries are handled via reliable courier services, including TCS and M&P.
Shipping Charges
A flat shipping fee of Rs. 300/- is applied to all orders across Pakistan.
Delivery Time
Estimated delivery time is 3–5 business days after dispatch.
Please note that unexpected delays may occur due to courier operations, weather conditions, or other unforeseen circumstances.
Return, Refund & Exchange Policy
At ROSHCARE, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help. Please read our policy carefully before requesting a return, refund, or exchange.
Return & Refund Policy
We offer a 15-day return and refund policy, which means you have 15 days from the date of receiving your order to request a return.
ROSHCARE will accept a return or issue a refund only if the product is found to be damaged or faulty, subject to the following conditions:
Eligibility Conditions
The product must be in original condition
The product must be unopened and unused
The product must be returned within 15 days
Proof of purchase / receipt is mandatory for any refund claim
⚠️ Opened or used products are strictly non-returnable and non-refundable under any circumstances.
How to Return a Product
To return a damaged or faulty product, please follow these steps:
Take clear photos showing the damaged or faulty product
Email us at info@roshcare.pk
with complete order details and images
Once approved, send the product back in its original, sealed packaging to our provided address
Refund Process
After receiving your returned product, our team will inspect it
You will be notified whether your refund is approved or rejected
If approved, the refund will be processed through your selected refund method
⏳ Refund processing time may vary depending on the payment method.
Exchange Policy
ROSHCARE will exchange a product only if an incorrect item was delivered instead of the original order.
Exchange Conditions
Product must be unused and unopened
Product must be in original condition
Exchange request must be made within 15 days
💡 The fastest way to receive the correct product is to return the incorrect item and place a new order once your return is approved.
How to Request an Exchange
Email us at info@roshcare.pk
Mention:
Your order number
Product you originally ordered
Product you received by mistake
Send the product back in original sealed packaging
Non-Returnable Items
We do not accept returns or refunds for:
Products that are opened or used
Items damaged due to customer mishandling
Products with opened or damaged shipping boxes
Sale items
Gift cards
Order Cancellation Policy
Orders can be canceled within 24 hours of placing the order
Cancellation depends on whether the order has been dispatched or not
Once an order is dispatched, it cannot be canceled
Please contact us immediately for cancellation requests.
Need Any Help With Your Orders?
Feel free to contact us for any questions and queries:
📧 Email: info@roshcare.pk
📞 Call / WhatsApp: +92 318 8182787
Please keep your order number handy when reaching out to us, as it helps us assist you faster. Thanks